Telegram has become an important platform to focus on, with an increased user base. Many companies and brands are using apps like Telegram to provide customer support services. Telegram’s rapid growth and claims around privacy and security helped it become an important platform for businesses and brands. WhatsApp is still the most used messaging application with no one to compete, but there’s an app running to be a game-changer with over 500 million active users and over 500 million downloads on the google play store Its Telegram. In 2021 WhatsApp launched its new privacy policy, which has raised concerns in the mind of its estimated 2 billion MAU(monthly active users).
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